Can I return my Cloud Nine purchase?
If you are dissatisfied with your purchase for any reason, feel free to return the item(s) for an exchange or a refund of the purchase price within 30 days of receiving the shipment. Once we have received the returned product, please allow 10-14 business days to process the transaction. You will not be charged additional shipping fees on exchanges. For items purchased from a retail venue other than cloudnineskinandbodycare.com, please contact the store-of-purchase for their return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please package the products (in original Cloud Nine packaging, if possible) along with a copy of the original invoice and note whether you would like a refund or exchange. Please ship the package via USPS Parcel Post and keep your shipment receipt in case the package is damaged or lost in transit. Cloud Nine cannot guarantee credit for your return without confirmation of delivery to us. All returns should be addressed to:
Cloud Nine Skin and Body Care
1728 Union Street, Suite 211
San Francisco CA 94123
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
What if I have not received my refund?
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 415-655-9769.
What if my item is damaged?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 415-655-9769. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
What if my item is Final Sale?
Items that are marked Final Sale may not be returned for a refund. If the product appears to be damaged, then the item may be exchanged for equal value. Please call customer service at 415-655-9769 if your item is damaged.
Roxanne transformed my skin long ago but I keep going back for maintenance, additional needs, and because she’s an awesome person to spend time with…she has skillful hands and knowledge like no other esthetician I have seen. Once I had a routine with her products my skin went from blah to glowing.
Roxanne is amazing! I went to three different dermatologists before finally going to her for help with bad acne…well, my acne is completely gone now!
What a fantastic experience. My skin was rough on my forehead and dry under my eyes. Roxanne did a fantastic job and with the products she recommended my skin is like new…
Roxanne is fantastic and the first esthetician that I have come back to repeatedly. She is knowledgeable, effective and professional. I have been prescribed accutane and other antibiotics to treat my skin. None of these were long term solutions. Roxanne truly has made my skin look the best it has ever looked.
I decided over a year ago to comprehensively invest in a good skin care professional, and I’ll tell you, Roxanne is worth every damn penny. After 4 years of bad skin, I’m a prime example of what good choices in life surmounts to. I took her recommendations seriously, used the products she promoted, and voila, I no longer have to rely on flash photography to systematically blow out acne blemishes on my Facebook photos.
I knew I had found the best skincare expert when I met Roxanne. I have tried many facial spas and to my dismay none were able to treat my dark spots…I am so happy to see the improvements with the disappearing of the dark spots and also noticed a healthy glow since getting my facials.
There is nothing I appreciate more than honesty (and skill, obviously) from a skin care professional…I went to Roxanne one month before my wedding in a panic…with one back treatment I was good to go…
Roxanne is amazing! She is very well educated in the art and science of skincare and has a fantastic table-side manner.
I was referred to Roxanne Chesnutt of Cloud Nine Skin & Body Care almost 10 years ago. Thanks to her wonderful facials and excellent products, I look and feel great! And I’m not the only one. My college age daughter was suffering from acne outbreaks. While she was home on Spring Break, I brought her to Roxanne. Roxanne’s specialized facial provided immediate results. We both highly recommend Roxanne and Cloud Nine Skin & Body Care.
After trying many estheticians in the bay area, I’ve finally found a gem! Roxanne Chesnutt at Cloud Nine Skin and Body Care is the best! Her expertise will help you find the products that are perfect for your skin. I have sensitive skin and unlike other places I have tried, I do not leave blotchy and red. Her products are ideal for me. They do not irritate my skin and I see a significant difference in my skin’s appearance. Her expertise will help you find the products that are perfect for your skin. Roxanne has the magic touch with waxing…
I have been going to Roxanne for 10 years now! I even recently moved about an hour away and I still drive to see her. There is no one else I would trust my skin to. Roxanne is a top notch professional and extremely informative of how to keep your skin looking radiant! I get the Deluxe Facial and melt into the table every time! I would highly recommend her. Enjoy!!!!!!
A hidden gem in the Marina, SF. I have tried almost every treatment available in the acne world. It wasn’t until I started seeing Roxanne on a regular basis that my skin not only cleared, but my sun spots started to fade…even my friends have commented on how great my skin looks with its natural glow. Not only is Roxanne good at what she does, she is always very accommodating with a great energy to add to your day.
I absolutely loved my experience at Cloud Nine Skin and Body Care San Francisco. Roxanne Chesnutt provided the utmost service. For the past couple of months I have had a problem with breakouts…I have always had pretty good skin, so I felt confused and frustrated. Roxanne focused my facial on clearing up my little problem. The products she uses are amazing and Roxanne genuinely cares about her clients. I 100% recommend her to everyone. For the first time in my life, I will have a regular aesthetician!
The Best Facial I Have Ever Had!!!! In San Francisco, you have a lot of options when it comes to facials. I have tried so many different places in the years I have lived here. I finally found the BEST place to go. Cloud Nine Skin and Body Care! Roxanne Chesnutt, the owner of Cloud Nine, is friendly, knowledgeable and had great recommendations for how I could keep my skin glowing! I highly recommend trying Cloud Nine!
Roxanne has a way with eyebrows. More artist than waxer, she modernizes your brows but ensures their character remains intact. You’ll never trust them with anyone else.